The below applies only If you purchased your products directly from XM Studios (online or retail). If you purchased  from a retailer, please note that different retailers have their own policies which XM Studios do not govern nor have control over. 

Kindly take note that our full Terms and Conditions (the “T&Cs”) are set out on our website at xm-studios.com. We shall be grateful for your careful consideration of our full T&Cs as non-compliance with our T&Cs may result in your order made for the Product (the “PO”) being delayed or your PO being cancelled, along with the forfeiture of your deposit.

1. All figures quoted shall be in Singapore dollars, unless otherwise stated.

2. Take note that the deposits you have paid to the Seller in relation to the Product are only refundable, transferable to another buyer, or exchangeable for an alternative product in the event the Seller cancels release of the Product.

2.1. With regard to the method of delivery of the Product, the Seller shall either (i) arrange for the shipment of the Product to an address provided by you (the “Address”) or (ii) arrange for the self-collection of the Product by you. Please take note that for the purposes of self-collection of the Product, proxies or representatives are strictly not allowed.

3. In the event you are a customer who has attained ‘Prestige’ membership status at the time of placing the PO or when the deposit for the Product is placed, you shall be eligible for a discount based on your status as a ‘Prestige’ member (the “Prestige Discount”). For the avoidance of doubt, you shall not be eligible for the Prestige Discount and shall be charged for the full retail price of the Product in the event you attain the ‘Prestige’ membership status only after you placed the PO or after you have placed the deposit for the Product.

4. Before placing a PO, you shall bear the sole responsibility of checking and confirming that the Product can be sold and shipped to the Address. Please take note that shipment of the Product to a post office box, to a freight forwarder or forwarding agent is strictly not allowed. In this regard, the Seller reserves the right to terminate the PO in the event you do not comply with this clause.

5. The date of release of the Product by the Seller is subject to the time required for (i) the manufacturing process and/or (ii) obtaining the requisite approval(s) for the Product.

6. Upon the issuance of a collection notice by the Seller that the Product is ready for self-collection (the “Self-Collection Notice”), you shall pay to the Seller any sum which remains outstanding and due in relation to the PO (the “Outstanding Sum”) within a period of two (2) weeks from the date of the Self-Collection Notice. In this regard, the last date of collection of the Product shall be two (2) weeks from the date of the Self-Collection Notice (the “Initial Collection Period”). Pursuant to your settlement of the Outstanding Sum, you may proceed to collect the Product during the Initial Collection Period. 

6.1. In the event you fail to collect your Product on or before the last date of the Initial Collection Period, the Seller may, but is not obligated to, serve you with a reminder via a recorded phone call message, text message and/or email. If the Seller provides such a reminder, the date of collection of the Product shall be extended for another two (2) weeks from the Initial Collection Period (i.e., one (1) month from the date of the Self-Collection Notice) (the “Extended Collection Period”).

6.2. In the event you fail to collect the Product by or on the last day of the Initial Collection Period or the Extended Collection Period (the later of whichever is applicable), the Seller reserves the right to terminate the PO and this shall result in the forfeiture of your deposit and the release of the Product to another willing buyer. 

7. Notwithstanding Clauses 2 and 8 pursuant to you receiving the Product, all payments made by you to the Seller shall be strictly non-refundable under any circumstance. In addition, the Product is strictly non-exchangeable with any other product(s) of the Seller.

8. Take note that in consideration of the limited stock of the Product, or any other product of the Seller, and, in the event whereby multiple buyers are simultaneously attempting to place a PO for the same Product, you may encounter the situation whereby the Product which you intend to purchase may become unavailable after you check-out online (i.e., clicking the ‘Purchase’ function on the webpage). Take note that the sudden unavailability of the Product is not a system error. Where you have been affected by the event above and you have already made payment for the Product, the Seller shall proceed to issue a full refund to you.

9. The risk of loss or damage of the Product shall remain with the Seller and shall pass to you either (i) upon the issuance of the Self-Collection Notice or (ii) when the Product is passed to a carrier for delivery to the Address, whichever is applicable.

10. All notices, reminders and/or other communication shall be deemed duly sent by the Seller to you via the respective contact details you had provided the Seller with, if the Seller did not receive any indication that the email and/or text message has not been successfully transmitted to or received by you or that the envelope containing such notice or document was properly addressed and posted as a prepaid ordinary mail. In this regard, you shall bear the sole responsibility of ensuring that all contact details provided to the Seller for the purpose of receiving all notices, reminders and/or communication from the Seller are correct and valid.

11. By proceeding to place a PO, you shall be deemed to have read, understood and agreed to our Terms and Conditions.

Warranty & Exchanges Policy

  • To obtain warranty service, please register your statue and contact us within the limited warranty period.
  • Limited Warranty of 14 days from date of collection against missing parts or defects. Limited Warranty does not cover conditions, malfunctions or damage not resulting from defects in material or workmanship. E.g. Loss, Theft, Breakage due to inappropriate handling.
  • To obtain warranty service, you must contact us within the Limited Warranty period and submit the ASSISTANCE form, duly completed. XM Studios will review and provide the ideal solution.
  • As with all hand crafted products, no two pieces of products are exactly the same; there are bound to be slight differences or minor imperfections (defined as non-visible in normal usage or viewing conditions).  Serious defects are defined as;
    • Structural instability where products cannot be fitted/displayed properly
    • Obvious visible cracks, chips, paint scratches
    • Missing parts or pieces
  • We will pay for return shipping only when the return / exchange as a result of our error such as a serious defect, collectible damages, or an error in filling your order. If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for all shipping charges, including those to return the item(s) to us. XM Studios will refund the product price minus any applicable shipping/return shipping charges and non-refundable deposits. Final decision is made at the sole discretion of XM Studios.
  • There is no returns policy. All products sold are strictly non-refundable or exchangeable for other products.

Data Protection Policy

1.0. Purpose
The purpose of this Data Protection Policy is to inform you of how XM Studios Pte. Ltd manages personal data which is subject to personal data protection principles applicable to all companies. By interacting with us, submitting information to us, or signing up for any products or services offered by us, you agree and consent to XM Studios Pte. Ltd, as well as our respective representatives and/or agents collecting, using, disclosing and sharing amongst themselves your personal data, and disclosing such personal data to XM Studios Pte Ltd’s authorised service providers and relevant third parties in the manner set forth in this Data Protection Policy. This Data Protection Policy supplements but does not supersede nor replace any other consents you may have previously provided to XM Studios Pte. Ltd in respect of your personal data, and your consents herein are additional to any rights which XM Studios Pte. Ltd may have at law to collect, use or disclose your personal data. XM Studios Pte. Ltd may from time to time update this Data Protection Policy to ensure that this Data Protection Policy is consistent with our future development, industry trends, and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of this Data Protection Policy as updated from time to time on our websites, and other means. Please check back regularly for updated information on the handling of your personal data


1.1. Definitions
a) Personal Data

i) “Customer” means an individual who has contacted us through any means to find out more about any goods or services we provide, or may, or has, entered into a contract with us for the supply of any goods or services by us; and

ii) “personal data” means data whether true or not, about a customer who can be identified: from that data: or from that data and other information to which we have or are likely to have access.

ii) Depending on the nature of interaction with us, some examples of personal data which we may collect include names and identification information such as NRIC, contact information, address, email address, telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.

iv) Other terms used in this policy shall have the meanings given to them in the PDPA (where the context so permits)


b) Collection of Personal Data

i) This Data Protection Policy sets out the basis which XM Studios Pte. Ltd. [UEN 201203668K](“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This policy applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

ii) Generally, we collect personal data in the following ways:

1) When you submit an application form or registration form, or other forms relating to any of our products and services;

2) When you enter into any agreement of provide other documentation of information in respect of your interactions with us, or when you use our services;

3) When you interact with our customer care officers, for example, via telephone calls, letters, face-to-face meetings, social media platforms, and emails;

4) When you use our electronic services, or interact with us via any of our website or use services on any of our websites;

5) When you request that we contact you or request that you be included in an email or other mailing lists;

6) When your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or our representatives when you attend events at our premises;

7) When you are contacted by, and respond to, our marketing representatives and customer care officers;

8) When we receive references from business partners and third parties, for example when you have been referred by them;

9) When you fill up surveys administered by our third-party surveying service providers;

10) When we seek information from third parties about you in connection with the products and services you have applied for; and/or

11) When you submit your personal data to us for any other reasons.


1.2. Disclosure of Personal Data

a) XM Studios Pte. Ltd will take reasonable steps to protect your personal data against unauthorised disclosure. Subject to the provisions of any applicable law, your personal data may be disclosed by XM Studios Pte. Ltd to the following entities or parties, whether they are located overseas or in Singapore:

i) Companies providing services relating to medical screening, insurance, marketing and consultancy to XM Studios Pte. Ltd

ii) Agents, contractors or third-party service providers who provide operational services to XM Studios Pte. Ltd such as courier services, telecommunications, information technology, payment, printing, billing, payroll, processing, technical services, training, market research, call centre, security, employee recognition or other services to XM Studios Pte. Ltd

iii) Agents, contractors or third-party service providers (including but not limited to external tutors and lecturers) who provide services in connection with the course, programmes and events organised, conducted and administered by IPOS;

iv) Our partners or collaborators in our courses, events and programmes

v) Any business partners, investors, assignee or transferee (actual or prospective) to facilitate business asset transaction (which may extend to any merger, acquisition or asset sale) involving XM Studios Pte. Ltd;

vi) External bank, credit card companies and their respective service providers;

vii) Our professional advisers such as consultants, auditors and lawyers;

viii) Relevant government ministries, regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority;

ix) Other existing or prospective participants (including invited speakers or lecturers) of our courses, events and programmes; and

x) Any other party whom you authorise us to disclose your personal data to.


1.3. Data Security

a) XM Studios Pte. Ltd will take reasonable efforts to protect personal data in our possession or our control by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, we cannot completely guarantee the security of any personal data we may have collected from or about you, or that for example no harmful code will enter our websites, applications, and digital services (e.g., viruses, bugs, trojan horses, spyware or adware). You should be aware of the risks associated with using websites, applications, and digital services.

b) While we strive to protect your personal data, we cannot ensure the security of the information you transmit to us via the internet, when you browse our websites, or use our applications and/or digital services, and the method of electronic storage. We strongly recommend that you change your passwords often, use a combination of letters and numbers, and ensure that you use a secure browser.

c) If applicable, you undertake to keep your username and password secure and confidential and shall not disclose or permit it to be disclosed to any unauthorised person, and to inform us as soon as reasonably practicable if you know or suspect that someone else knows your username and password or believe the confidentiality of your username and password has been lost, stolen or compromised in any way or that actual or possible unauthorised transactions have taken place. We are not liable for any damages resulting from any security breaches, on unauthorised and/or fraudulent use of your username and password.

1.4. Contacting Us – Feedback, Withdrawal of Consent, Access and Correction of your Personal Data

If you:

a) Have any questions or feedback relating to your personal data on our Data Protection Policy;

b) Would like to withdraw your consent to any use or your personal data as set out in this Data Protection Policy; or

c) Would like more information on or access and make corrections to your personal data records, Y

ou can contact our Data Protection Officer, Mr Eddie Koh at hr@xm-studios.com.

If you withdraw your consent to any or all use of your personal data, depending on the nature of your request, XM Studios Pte. Ltd may not be in a position to administer any contractual relationship in place, which may in turn result in the termination of any agreements with XM Studios Pte. Ltd, and your being in breach of your contractual obligations or undertakings. XM Studios Pte. Ltd legal rights and remedies in such events are expressly reserved.

1.5. Governing Law

a) This Data Protection Policy, your browsing of our websites, and use of our applications and/or digital services shall be governed in all respects by the laws of Singapore.